Mooi Luxe products are exclusively available online at https://mooi-luxe.com/. This ensures that you always receive the highest quality directly from the manufacturer.
What does the 30-day trial period mean?
Try the Mooi Luxe for 30 days completely risk-free. Not satisfied? Just contact us at: support@mooi-luxe.com
Conditions:
Return within 30 days
Product must be unused and undamaged
Worn products cannot be returned
2. Payment Questions
Which payment methods are accepted?
Credit Card (Visa, Mastercard, Amex)
PayPal
Klarna
Instant Bank Transfer (Sofortüberweisung)
Apple Pay
Google Pay
Can I change or cancel my order?
Yes, within 24 hours of placing your order. Please contact us promptly at: support@mooi-luxe.com After this period, cancellation is unfortunately no longer possible.
3. Shipping & Delivery Questions
How much is the shipping cost?
Free shipping on orders over £31
Orders under £31: Shipping costs £4.99
How long does shipping take?
7–15 business days You will automatically receive a tracking link via email once your order is shipped.
What happens if I entered the wrong delivery address?
Please contact us immediately. If the package has already been shipped, additional shipping costs may apply.
My package got lost – what should I do?
Please email us at: support@mooi-luxe.com We will take care of the issue as quickly as possible.
4. Contact & Returns
How can I return or exchange the product?
Contact us within 30 days of receiving your order at: support@mooi-luxe.com A return or exchange is possible in cases of:
Manufacturing defects
Damage during delivery
How can I contact Mooi Luxe?
Our customer service team is always available: 📧 support@mooi-luxe.com
Subscribe now
Sign up and receive exclusive content, great competitions and the latest news.
Natural beauty and skin-loving care for your everyday life.
